An overview of First Dollar’s tools for reporting and data access.
"How many claims were adjudicated last month?" is a simple client request. But if you have to wait for your technology partner to pull a claims report, it can be another confusing delay that makes you look bad to your client.
Teams that manage health spending benefits work best when they have direct access to information. Charts tracking benefit utilization help teams make accurate forecasts, and Customer Identification Program (CIP) dashboards enable administrators to guide their clients through health savings account (HSA) enrollments. And if they can pull their own reports on funding balances, accounting teams can quickly perform audits of lifestyle spending account (LSA) programs.
Designed for flexibility, First Dollar's reporting tools help partners (like you) own their data so they can self-service their reporting needs.
Most would agree that access to information is important. So why do most reporting tools fail the teams that offer and manage health spending benefits? We believe it’s because most platform technology providers fail to build either:
First Dollar’s platform offers an industry-first approach to reporting that empowers teams to get the data they need through a modern API while supporting conventional CSV standards that can plug into existing processes and business intelligence tools.
“Your data is your data. We have strong opinions about how to make it more useful and more secure, but you’re never blocked from accessing your data to make critical decisions at the speed your business demands.” - Colin Anawaty, Chief Product Officer at First Dollar
With real-time performance insights in our self-service admin tool, administrators can understand the performance of service level agreement (SLA) target metrics like Know Your Customer (KYC) processing and claims adjudication upon logging in—all without running a report or making a request to an account manager.
Leveraging First Dollar’s reporting API, access real-time customized dashboards via Google Looker Studio, Power BI, Tableau, or another analytics system of your choice. You share your organization’s reporting requests, and First Dollar Engineering handles the technical aspects of the reports.
We built First Dollar's Benefit Suite so you can build your dream experience, and that includes owning your data. First Dollar provides a modern reporting API (GraphQL or REST) that allows you to export your data on your schedule. With the exported JSON or CSV files, your data analytics team can use their preferred business intelligence system.
We also have alternative report delivery methods for teams not yet ready to leverage our reporting API. Collaborating with your account manager, you can gain access to a secure link for downloading CSV files. These files can be curated based on your areas of interest and imported into your own data pipelines and business intelligence tools.
First Dollar’s standard reporting is available to our partners today at the partner and employer levels through our reporting API, CSVs, etc. Similar to our Benefit Builder, we’ll soon release Report Builder, our self-service tool for administrators to build reports within the Health Wallet Manager.
"For the professionals that manage health spending benefits, information about program performance and members is a must-have. With First Dollar, teams gain easy access to the data and reports they need to do their jobs well." - Jim Kloss, Director of Client Partnerships at First Dollar
Produced at the overall book of business level, partner administrator reports show high-level metrics that can be exported and explored in greater detail. This includes:
Produced at the group level, employer administrator reporting gives administrators the information they need to do their jobs. This includes:
“Health data should only go to the parties that need it. Our system controls and compliance standards help ensure that protected health information remains secure and private.” - Mike DeWitt, Chief Technology Officer at First Dollar
Healthcare experiences higher data breach costs than the financial, pharmaceutical, energy, and technology sectors. In fact, the healthcare industry experiences the highest data breach costs of all sectors. In 2023, the average cost of a healthcare data breach was $10.93 million, an industry average that has grown 53.3% over the past three years.
All Personally Identifiable Information (PII) in First Dollar's data lake is encrypted in transit and at rest, and thus not exposed to partners in the file exchange or cloud integration capabilities mentioned above. First Dollar employs an envelope encryption scheme for PII fields that obfuscates PII while still allowing for the anonymized aggregation of the data required for the reports called out above.
Consider leveraging First Dollar's API solution for reporting and data access to get the reports you need, on demand. APIs offer superior access control mechanisms, auditability trails essential for compliance and security monitoring, and reduce human error in handling and disseminating data. With APIs, you can have peace of mind about your data in transmission while delivering differentiated insights for your customers, and your business.