Learn how commercial plans partner with First Dollar to power their member health wallets.
Commercial plans are commoditized and look to supplemental benefits to attract and retain employees/ members. Yet, most people don’t like and won’t recommend HSAs, FSAs, and other consumer-directed benefits. Negative associations drive down customer satisfaction and retention. Worse, members just don’t use them either.
A scalable health wallet infrastructure that places a focus on customer experience and utilization gives plans the customization and differentiation they need to enhance the member experience, increase member retention, and gain market share.
Give your customers an experience they will truly love and recommend. Turn consumer-driven benefits from a checkbox to a strategic advantage. The average NPS of consumer-directed benefits is 34. Ours is 80.
Everyone who is eligible should participate. And no one should leave a dime on the table. Did you know that on average half of FSA balances are lost? Our wallet helps make sure benefits are taken advantage of early, often, and properly
From pre-built 3rd-party integrations and embeddable UX workflows that help you get started fast, our platform is thoroughly modern top-to-bottom. Our partners have a real seat at the table of our roadmap, and we roll out new features every week.
Your customers won’t ever have to call a bank to get support again. From KYC to monthly statements and tax forms, we handle everything on our side.