A Health Wallet for Health Plans
Learn how commercial plans partner with First Dollar to power their member health wallets.
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The Problem
Commercial plans are commoditized and look to supplemental benefits to attract and retain employees/ members. Yet, most people don’t like and won’t recommend HSAs, FSAs, and other consumer-directed benefits. Negative associations drive down customer satisfaction and retention. Worse, members just don’t use them either.
The Solution
A scalable health wallet infrastructure that places a focus on customer experience and utilization gives plans the customization and differentiation they need to enhance the member experience, increase member retention, and gain market share.
Out of the box partnerships
Customizable partnerships designed to fit your needs
Key Benefits
A Sky-High NPS
Give your customers an experience they will truly love and recommend. Turn consumer-driven benefits from a checkbox to a strategic advantage. The average NPS of consumer-directed benefits is 34. Ours is 80.
#1 in Utilization
Everyone who is eligible should participate. And no one should leave a dime on the table. Did you know that on average half of FSA balances are lost? Our wallet helps make sure benefits are taken advantage of early, often, and properly
Technology-First
From pre-built 3rd-party integrations and embeddable UX workflows that help you get started fast, our platform is thoroughly modern top-to-bottom. Our partners have a real seat at the table of our roadmap, and we roll out new features every week.
Bank and Card Agnostic
Your customers won’t ever have to call a bank to get support again. From KYC to monthly statements and tax forms, we handle everything on our side.
