The 2022 Healthcare Benefits Census

Understanding Benefits Utilization & Member Dissatisfaction

First Dollar commissioned the Harris Poll to conduct a survey limited to adults in the United States with health insurance and either a flexible spending account (FSA) or a health savings account (HSA). In the report, you’ll gain access to the following insights (and more):

  • 3 in 5 health plan detractors don’t use all of their benefits.
  • 3 in 4 health plan detractors struggle tracking their benefits.
  • 1 in 2 health plan detractors are unsure of their available benefits.

Help your members use their benefits
(and make them happy).

Download our report to learn why members have negative opinions about their health plans, and why members who use their benefits are happier members.

Identify member pain points

Understand why detractors may have a negative opinion about their health plan.

Improve benefit utilization

Learn why members fail to use their benefits.

Hear what members are saying

Read what consumers have to say about using their benefits.

Download the full report!

Enter in your information below to gain access to the 2022 Healthcare Benefits Census.

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