Announcing the Banking and Identity dashboards for our Health Wallet Manager.
For too long, plan administrators have lacked visibility into how benefits are funded or how customers' identities are verified. This lack of visibility has created a metaphorical “black box," leading to the following situations:
We're excited to introduce our Banking and Identity dashboards to the public today. These dashboards within the Health Wallet Platform give admins one-click access to reporting and tools for core business functions.
“Benefit administration should be a one-person, one-tool task. Our goal is to give admins quick, easy access to the tools they need so that they can spend less time in email chains and more time supporting their customers.” - Erin Barley, Senior Product Manager at First Dollar
First Dollar's Identity dashboard provides light on a previously hidden segment of the customer onboarding process—customer identity program (CIP) and know your customer (KYC) protocols. And with self-service tools, the Identity dashboard allows administrators to resolve potential customer issues related to identity quickly. Let's look at these features a little more closely.
By providing all customer identity verification issues within one location, our partners have one-click access to important identity info so they can focus on their customers.
The First Dollar Identity dashboard provides administrators with the ability to search to find the appropriate information. Currently, admins can search by member name, with planned follow-up product updates to add the ability to search by member ID, verification date, organization name, identity fallout reason, and review stage.
If there are identity verification issues for customers, the Identity dashboard provides review panels available with one click.
Review panels provide administrators with clarity regarding customer identity verification issues as well as self-service options for issue resolution. Most issues can be resolved by uploading needed documentation within the platform. For others, the review panel provides the required next steps.
The Banking dashboard allows First Dollar partners to view and manage their book of business, including checking balances and creating real-time reports. This increased functionality saves First Dollar partners time and money by giving them a one-stop shop for account details, eliminating the need to download multiple spreadsheets to find the desired info.
Plan administrators can toggle between two main types of banking information:
The funding info toggle allows administrators to view all data related to account contributions and withdrawals. For sorting purposes, admins can filter money movement information by transaction type (deposit or withdrawal) or date range.
The dashboard provides administrators with easy access to the following information:
And if closer review is warranted, admins can click specific account activity to access all its info.
The card transaction info toggle allows administrators to view all data related to card transactions. Similarly to funding, admins can filter card transaction info by type (deposit or withdrawal) or date range.
The Banking dashboard provides admins with easy access to the following information regarding card transactions:
And if closer review is warranted, admins can select a specific card transaction to access all of its info.