Learn about First Dollar's time in Nashville for the ViVE 2023 conference.
First Dollar sent five teammates to Nashville this year to the "cool kids version of HIMSS" conference. Honestly, sending five people was probably too many people for our sales-related efforts. But as a nice bonus from our conference extravaganza, you get this blog post recapping our time at the conference. (This blog post is written by one of those blessed with an extra ticket.)
Here are some of the highlights and thoughts from our time at ViVE 2023. Did you go to ViVE? We’d love to hear your thoughts about the conference as well.
Similar to life on the Internet, everyone at ViVE was also busy chatting about the possibilities of artificial intelligence for healthcare.
The acronym “AI” appeared in seven session titles and twenty-eight times in session descriptions for a total of thirty-five appearances in the 2023 agenda. For context, AI appeared in three session titles last year. People were talking about AI in Nashville.
Here are some of my favorite conference quotes on the topic:
“Any time we do something, we need to be clear about the why.”
- Michelle Greene, Chief Information Officer at Cardinal Health
Michelle and her fellow panelists referenced the “Why?” principle throughout the AI Strategies Getting into Formation session. To alleviate employees’ fears about losing their jobs to technology, they suggested framing AI as a tool to help relieve employees of the burden of repeatable tasks to enable them to work on more exciting projects. And for doctors’ fears about losing patient interaction time, they suggested naming AI as a tool to enable doctors to spend more time with patients and less time doing paperwork. Name the why, and share it with everyone on the project.
“We are not going to have robots replace doctors. We’re going to have doctors who use technology replace doctors who do not.”
- Melynda Barnes, MD., Chief Medical Officer at Ro
Melynda made her comment above after a previously made Terminator reference. She followed her quote with practical use case examples, highlighting how physicians cannot remember every single variable for their patients—but technology can. By leveraging AI, healthcare can improve care and outcomes, and Melynda pushed us to use AI to solve health disparities.
Last year, equity was featured in eight session titles. This year? 14. In total, equity appeared 47 times in ViVE 2023's session titles and descriptions.
These quotes on health equity stuck with me:
Many CEOs think that health equity is just a Medicaid problem. And that’s just wrong.
- Dan Mendelson, CEO of Morgan Health
In Getting Real about Employer Expectations for Quality Healthcare, Dan said that health inequities are also a challenge for commercial healthcare. He challenged more employers to stop putting their heads in the sand and have the courage to look at their data for potential inequities. Praising Kaiser Permanente for their willingness to share health equity data publicly, Dan called for other large insurers to follow their examples. What if we had a form of Medicare Advantage star ratings for commercial health plans concerning health equities?
At this conference and other conferences, we talk a lot about advancing health equity, but what it requires is a shift in power. And part of that is how we we disseminate resources.
- Darrell M. Gray, II, MD, MPH, FACG, Chief Health Equity Officer at Elevance Health
I loved this quote from A Rainbow of Health Insights session. Talking about advancing equity is one thing, but being about the advancement of equity is quite another. For examples of action, Darrell discussed equipping community-based organizations to be health service providers and make the change their communities desire.
Here are other conference quotes from the conference that I’m still thinking about.
It was great to see so many healthtech friends in-person after dialoguing with many of them over Slack, Zoom, and other inadequate replacements for in-person interactions. And it was great to see that so many people were indeed as wonderful and friendly and smart as they were online. Personally, I’ll never forget the booth visitor who asked me to speak louder as she had lost hearing in her ear from a bombing in Ukraine a few weeks ago. It was a solemn reminder of some of the realities outside the conference walls.
It would be remiss to discuss the events of a conference held in Nashville this week without acknowledging the Covenant School shooting. I learned about the tragic event through a booth passerby. Later, I was at the Country Stage when Jonathan Weiner, CEO of HLTH, held a moment of silence to remember the victims. He also announced that ViVE would organize a relief fund for the victims and donate $50,000 to said fund. As of March 31st, the fund had raised $69,218 of its $75,000 goal. You can donate to the fund here.
I asked my colleagues for their reflections on ViVE 2023.