Announcing our web app that will help partners support their customers.
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The First Dollar team has been hard at work building a collaborative tool for teams managing benefits on the First Dollar platform. With features like CIP visibility and remediation, organization-wide data reporting, custom team role setting, and much more, our Health Wallet Manager enables partners to enroll and manage members with HSAs and other consumer-directed health benefit accounts on our platform.
“We know how important quick, delightful customer service is for our partners which is why we are so excited about our release of the Health Wallet Manager. Its intuitive design and robust data will make benefit management and customer service a breeze.”
- Brea Porter, Partner Team Product Lead
With custom team roles and benefit setup, we designed and built the web app so that getting starting was straightforward.
With these features, implementation leads can create custom roles, define role permissions, upload team role information, and select desired products—all within the web application!
To create an HSA, account holders must successfully pass customer identity protocols. Unfortunately, most benefit platforms fail to give support teams visibility into this process. This ambiguity creates frustration for customers as new members are blocked from access to their healthcare funds and support teams as they fail to have the visibility or tools needed to problem-solve for their customers.
The Health Wallet Manager solves this roadblock by providing support teams with total transparency into the CIP process and the ability to resolve CIP issues within the app. With the web app, benefit support teams can access CIP status, the reason for CIP status, next steps for issue resolution, and updates. Our goal is to let our partners be as involved in or removed from the customer identity process as they want.
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When you're on the phone with a customer, time is of the essence. Thankfully, the Health Wallet Manager helps customer support teams save time by enabling quick problem-solving with the ability to search for members by name or their member ID under "Member Search." After finding the member, teams can access helpful member info, such as their balance, transaction history, the ability to lock accounts, and much more.
With just a click, access reports on overall business performance and see how clients and their members are using their benefits. With the Health Wallet Manager, there are three main categories of insights that you’ll gain access to.
Business Insights: Gain insight into how business strategies are performing through our business-level reporting. Through the web app, you can access the following data:
Client Insights: Easily share info with clients on how their organization uses their benefits and gain valuable internal insight through our client-level reporting. Client-level reporting includes:
User Insights: Easily review all member information within an organization, enabling quick member info access for problem-solving. Within an organization, you can review the following member information:
